Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kilodo.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kilodo.com.au.

 

Change of mind return and refund

If you change your mind within 10 days of receiving your items, then no worries, we will refund or exchange the item/s for you (your choice!) subject to the following conditions:

A proof of purchase is provided.
The item/s are in saleable condition, meaning
- The item is not damage
- The item is unopened
- The item has not been used
- The item has all original packaging including manuals, sticker sheets, accessories, and all seals and/or plastic wrapping is intact.
It is within 10 Days of receiving the item.


Postage costs will be at the returner’s expense, an item that is not received by us will not be eligible for a refund or exchange, for this reason we recommend sending your returns with registered post that has tracking.

Change of mind return will not be acceptable outside our Change of mind policy period and you will be required to pay postage to get the item back to you. Always contact us at info@kilodo.com.au before you make any decisions.

We do not offer change of mind returns on the below:

- All items under the nutrition categories
- Unsealed consumables 
- Gift Cards

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Some of the clothing on sale is not available for return and refund, please read item description carefully as we will put "NON-RETURN" mark as a sign of this. In this case, the return and refund will not be acceptable.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns under nutrition categories or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.