Q: How long will my delivery take?
A: We ship all orders from our warehouse in Sydney, so in most metro areas of major cities, you can expect your order within 2-4 business days. Outside of these areas, you should receive your order any time from 5 business days after the time of dispatch.
Q: How much will shipping cost?
A: We offer $10 flat rate standard shipping to all Australian addresses. Also we do free standard shipping for orders over $99.
Q: Do you deliver outside of Australia?
A: Unfortunately, We do not currently ship outside of Australia.
Q: What if I change my mind or want a refund?
A: Please read our refund policies.
Q: At what time of day will my order be delivered?
A: Our couriers do not have a standard time of the day that goods are delivered.
To make things easier for you, when you place order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers “authority to leave”. We find that customers prefer this approach for its convenience.
Q: What is "Out of Stock" means.
A: For most of our toys and nutrition supplies, we will try our best to solve the out of stock situation by restock items as fast as we can do. So in this case, please check our website frequently if you do not want to miss it again.
For clothing, out of stock always means the size or color for this item will not be available in the future. But do not worry, if you are keen on this item, please send us an email for your situation, and we will try our best to solve for you!
Q: What is the kids clothing size means in your store?
A: We want to make things easier, so just measure your child's height and find the best size for him/her. Also we provided the size chart in every clothing item description, for your convience to check it quickly if you know your kid's exactly size.